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POSB also understands that timely access to pension payouts is essential. That is why the Bank places great emphasis on ensuring that cash is readily available at its branches and agent locations, giving pensioners confidence that they can withdraw their pensions conveniently whenever they need them.
Beyond providing a safe place to receive pension payouts, POSB also supports pensioners who wish to remain economically active and financially independent. The Bank offers affordable loans to pensioners, enabling them to fund income-generating projects, invest in small business ventures, support agricultural activities or meet other personal development needs. Available at affordable interest rates, these loans can be applied for at any POSB service centre nationwide, making it easy for pensioners across the country to access the financial support they need to pursue their goals and supplement their income.
For added convenience, POSB offers secure digital banking services through the POSB On the Go Mobile App and the *223# USSD banking service. These platforms allow customers to manage their finances without the need to visit a branch. The *223# USSD service works on any mobile phone and does not require internet connectivity or a smartphone, making it ideal for customers in both rural and urban communities.
Using these digital channels, pensioners can check their account balances, transfer money, purchase airtime, pay ZESA and other utility bills, and carry out many other everyday banking transactions safely from the comfort of their homes.
Recognising that assistance may be needed at any time, POSB also provides 24-hour customer support through its Virtual Service Centre. Whether customers have questions about their accounts, require assistance with transactions or need banking guidance, help is available 24 hours a day, seven days a week.
At POSB, pensioners are at the heart of everything we do. We remain committed to providing affordable, reliable and accessible banking services that make it easier for them to receive pension payouts, access cash and manage their finances with confidence. Through our nationwide branch and agent network, reliable cash availability, low-cost digital banking solutions and round-the-clock customer support, POSB continues to make banking safe, simple and convenient for Zimbabwe’s pensioners.
Thank you for banking with POSB. We are proud to serve Zimbabwe’s pensioners and remain committed to supporting your financial wellbeing every step of the way.