The People’s Own Savings Bank (POSB) has been recognised as the Bank with the Best Contact Centre at the prestigious Customer Experience Awards Zimbabwe, organised by the Customer Experience Association of Zimbabwe (CXAZ).
The awards ceremony was held at a local hotel in Bulawayo on Friday, 13 March 2026, bringing together organisations from across Zimbabwe to celebrate excellence in customer experience.
The award recognises organisations that deliver outstanding customer support and service through their contact centre operations. For POSB, this recognition reflects the Bank’s continued focus on improving how it listens to, responds to and supports customers.
Last year, the Bank was also honoured with the Most Improved Organisation in Customer Service award at the same platform, highlighting the steady progress POSB is making in strengthening its service culture.
POSB is currently implementing a three-year strategic transformation plan anchored on four core pillars: Digital and Data, Finance, People and Culture, and Brand and Marketing. Under the Brand and Marketing pillar, the Bank is shifting from a product-centric approach to a customer-centric model, placing customer needs, experiences and expectations at the centre of its operations.
The Best Contact Centre Award reflects the progress POSB is making in improving delivery service and creating better experiences for customers across its service channels.
Commenting on the achievement, POSB Chief Executive Officer, Mr Garainashe Changunda, said the recognition reflects the Bank’s strong commitment to putting customers first.
“This award affirms our commitment to placing the customer at the heart of everything we do. At POSB, we are dedicated to putting our customers first by continuously improving how we listen, respond and serve them. Our focus is on delivering reliable, responsive and personalised service so that every customer interaction is a positive and meaningful experience.”
Mr Changunda also thanked customers for their continued trust in the Bank.
“We are deeply grateful to our customers for their continued trust and support since 1904. Their confidence in POSB continues to inspire us to improve and serve them better every day,” he added.
The Customer Experience Awards Zimbabwe, organised by the Customer Experience Association of Zimbabwe (CXAZ), celebrate organisations that are setting the benchmark for customer service excellence across various sectors of the economy.
Customers can learn more about POSB’s products and services by visiting the POSB website or following the Bank on Facebook, X (Twitter) and LinkedIn for updates.