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08677009200
08677009200
Online Banking
Banking
Personal Banking
Esteem Banking
Individual Account
SME & Agribusiness
Corporate Loan
Bureau De Change
Transactional Account
Savings Account
Personal Loans
Mortgage Finance
International Banking
Bill Payments
Corporate Banking
Corporate Account
SME Account
Investment Banking
Agency Banking
Corporate Lending
International Banking
Bill Payments
Mortgage Financing
Open An Account
Current Business Conditions
Delivery Channels
Branch & Agency Network
WhatsApp Banking
CellBank
Bank to Wallet
Debit Cards
On The Go App
Online Banking
Merchant POS Acquiring
Event POS Machine Hire
Procurement
Tenders
RFQs
Corporate Governance
Investor Relations
Current Business Conditions
Financial Reports
Annual Reports
Corporate Social Responsibility
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Board Members
Executive Management
Who We Are
Code of Ethics
Board Charter
Customer Service Charter
Media Centre
Downloads
News and Notices
Vacancies
FAQ
Menu
Banking
Personal Banking
Esteem Banking
Individual Account
SME & Agribusiness
Corporate Loan
Bureau De Change
Transactional Account
Savings Account
Personal Loans
Mortgage Finance
International Banking
Bill Payments
Corporate Banking
Corporate Account
SME Account
Investment Banking
Agency Banking
Corporate Lending
International Banking
Bill Payments
Mortgage Financing
Open An Account
Current Business Conditions
Delivery Channels
Branch & Agency Network
WhatsApp Banking
CellBank
Bank to Wallet
Debit Cards
On The Go App
Online Banking
Merchant POS Acquiring
Event POS Machine Hire
Procurement
Tenders
RFQs
Corporate Governance
Investor Relations
Current Business Conditions
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Annual Reports
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Who We Are
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Prepaid/Debit Card Dispute
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POSB PREPAID MASTERCARD APPLICATION FORM
Customer Instruction Form
POSB Card Dispute
Prepaid/Debit Card Dispute Form
"
*
" indicates required fields
Step
1
of
4
25%
CARDHOLDER DETAILS
Cardholder Name
*
Card Number
Account Number
Shadow Account Number
In case of debit Card Dispute(s)
TRANSACTION DETAILS
Transaction Details
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Transaction Date
DD slash MM slash YYYY
Merchant Name
Billing Amount
Reason For Dispute
*
The billed amount is correct. The transaction amounts to
I have already been billed for the above transaction on
I have paid for this transaction by other means.
I have not received the Goods/Services.
I did not receive the requested cash at the ATM.
This is a recurring transaction /subscription. I have already cancelled the same effect as from
I have already arranged for the cancellation with the Merchant but i have not received credit thereof.
I have not effected the above transactions.
I have neither participated in nor authorised the above transctions. The card and PIN were in my possession at all times.
Transaction Amount
Date
DD slash MM slash YYYY
Proof of payment
Max. file size: 5 MB.
Merchant's Delivery Terms
Max. file size: 5 MB.
Please provide a copy of the merchant’s delivery terms and your correspondence with the merchant, if any
Cancellation date
DD slash MM slash YYYY
Canncellation Letter
Max. file size: 5 MB.
(Please provide cancellation letter sent to the merchant)
Credit voucher
Max. file size: 5 MB.
(Please provide copy of your credit voucher)
Additional Detail
Please provide additional information to the dispute
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Customer Declaration
Declaration
I hereby declare and certify that all information herein communicated is true, complete and accurate in all respects. I understand that the Bank shall further to the above, undertake the requisite investigation which may take up to approximately 45 days and that the Bank reserves the right to reverse any interim credit given in this regard
Signature
<div class="repeater-field-header"> <div class="repeater-field-header-title"> <span class="repeater-field-header-count">1</span></div> <div class="repeater-field-header-acctions"> <ul> <li><i class="repeater-icon icon-down-open repeater-field-header-acctions-toogle" aria-hidden="true"></i></li> <li><i class="repeater-icon icon-cancel-1 repeater-field-header-acctions-remove" aria-hidden="true"></i></li> </ul> </div> </div>
Name
Upload Signature
Max. file size: 5 MB.
